Hi, I'm Neshon Shrestha

TAM at AWS | Linux, Storage, Security | Exploring AI

About Me

Technical Account Manager at AWS. I help enterprise customers keep their cloud infrastructure reliable, secure, and performing well.

Background in Linux, storage, networking, and security. Currently investing time in AI/ML and how it changes the way we work.

This site is where I document solutions to real problems and things I'm learning along the way.

Career Highlights

Technical Account Manager

Amazon Web Services Jul 2025 – Present

Primary technical advisor for enterprise customers — guiding architecture decisions, leading incident response for high-severity issues, performing security and compliance assessments, and translating complex technical findings into executive-level reports that drive action.

Cloud Support Engineer

Amazon Web Services May 2019 – Jul 2025

Subject matter expert in Amazon EBS. Troubleshot complex compute, storage, and networking issues across Linux-based distributed systems. Led cross-team incident response, built runbooks and knowledge base content, and identified recurring issues to drive architectural improvements.

Support – Help Desk

Westat Oct 2018 – May 2019

Provided technical support for hardware, software, and network issues. Contributed to knowledge base articles to improve first-contact resolution.

IT Assistant

Sunrise Bank Limited, Nepal Jul 2015 – Nov 2017

Supported enterprise IT systems including Active Directory, email, and Linux infrastructure. Assisted in core banking software migration ensuring data integrity with minimal disruption.